Privacy Policy

Last updated: July 2026

Your privacy matters to us, and we treat your information the way we would want ours treated. This Privacy Policy explains what we collect, why we collect it, who we share it with, and the rights you have. It applies to Book with Hadey, the travel booking service of Hadey Travels Global, operated by Hadey Global Services Limited. We handle personal data in line with the Nigeria Data Protection Act and good practice for privacy, and we are the data controller responsible for your information.

1. Who is responsible for your data

The data controller is Hadey Global Services Limited, trading as Book with Hadey, with its office at Elebu Main Road, along Health Centre, Oluyole, Ibadan, Oyo State, Nigeria. If you have any question about your privacy, or you want to exercise a right described below, contact us at bookings@hadeytravelsglobal.com or on WhatsApp at +234 903 597 9713.

2. The information we collect

We only collect what we need to arrange your travel and support you well. This includes:

Who you are. Your name, date of birth, email address, phone number, and where relevant your title and country.
Traveller details. For flights and some other bookings, the names, dates of birth, and where required the passport or identity document details of the people travelling. We collect these because airlines and authorities require them to issue and honour a booking.
Booking information. The trips you search, the bookings you make, your booking references, and your travel history with us.
Payment information. Your payment is processed by our payment partner, Flutterwave. We do not store your full card number on our own systems. We keep a record that a payment was made, its amount, and a reference, so we can confirm your booking and handle any refund.
Messages. The emails, chats and messages you send us, so we can help you and keep a record of your requests.
Device and usage data. Basic technical information such as your device type, browser, and how you use our website, gathered through cookies and similar tools to keep the site working and to improve it.

3. How we collect it

Most of the information we hold is information you give us directly, when you search, book, pay, or contact us. Some technical information is collected automatically through cookies when you use the website. In some cases we receive information from our partners, for example a payment confirmation from Flutterwave, or a booking status from an airline or supplier.

4. Why we use your information

We use your information to:

arrange, confirm and manage your bookings, and issue your itinerary;
process your payment and any refund that is due;
provide customer support and respond to your questions;
run our Hadey Booking Card and HDY Points loyalty programme where you take part;
keep our service secure and prevent fraud and misuse;
meet our legal and regulatory obligations; and
where you have agreed, send you offers and updates you can opt out of at any time.

We rely on lawful bases for this use, including performing our agreement with you, meeting legal duties, our legitimate interest in running and protecting our service, and your consent where consent is required, such as for marketing.

5. Who we share it with

We share your information only where it is needed to deliver your travel or to run our service properly. This can include:

Travel providers. Airlines, hotels and other stays, car rental companies, short let hosts and experience providers, so your booking can be made and honoured.
Our booking and inventory partners. The systems we use to search live fares and availability and to issue bookings on your behalf.
Our payment partner. Flutterwave, to process your payment securely.
Service providers. Trusted companies that help us run the service, such as email delivery and hosting, under agreements that require them to protect your data.
Authorities. Government or regulatory bodies where the law requires it, or to protect our rights and the safety of others.

We do not sell your personal information, and we do not share it for someone else to market to you.

6. Sending information outside Nigeria

Travel is global, so some of the providers and partners who help deliver your booking may be located outside Nigeria. Where your information is transferred abroad for this purpose, we take reasonable steps so that it stays protected to a standard consistent with Nigerian data protection law.

7. Cookies

We use cookies and similar tools to keep the website working, remember your choices, and understand how the site is used so we can improve it. You can control cookies through your browser settings. Our Cookie Policy explains this in more detail.

8. How long we keep it

We keep your information only for as long as we need it to provide our service, support your bookings, and meet our legal, tax and accounting duties. When we no longer need it, we delete it or make it anonymous. Records tied to a completed booking may be kept for a longer period where the law requires.

9. How we keep it safe

We protect your information with appropriate security measures. Connections to our site are encrypted, access to personal data is limited to people who need it, and, as noted above, we do not store your full card details. No system can promise perfect security, but we work hard to keep your information safe and to act quickly if anything goes wrong.

10. Your rights

You have rights over your personal data. Subject to the law, you may:

ask for a copy of the information we hold about you;
ask us to correct information that is wrong or incomplete;
ask us to delete information where we no longer need it;
object to, or ask us to limit, certain uses of your information;
withdraw your consent to marketing at any time; and
complain to the Nigeria Data Protection Commission if you believe your rights have not been respected.

To exercise any of these, contact us at bookings@hadeytravelsglobal.com. We will respond within a reasonable time, and we may need to confirm your identity first to keep your data safe.

11. Children

Book with Hadey is intended for adults. We do not knowingly collect personal data from anyone under eighteen, except the traveller details an adult provides when booking travel for a child in their care.

12. Marketing choices

If you have agreed to hear from us, we may send helpful offers and travel updates. Every message gives you a simple way to opt out, and you can also ask us to stop at any time by emailing bookings@hadeytravelsglobal.com. Choosing not to receive marketing does not affect the service messages you need for your bookings.

13. Changes to this policy

We may update this Privacy Policy from time to time so it stays accurate. The current version always lives on this page, with the date it was last updated shown at the top. Where a change is important, we will make reasonable efforts to bring it to your attention.

14. Contact us

If you have any question about your privacy or this policy, please contact Hadey Global Services Limited, trading as Book with Hadey, at bookings@hadeytravelsglobal.com or on WhatsApp at +234 903 597 9713. We are always happy to help, and we would rather answer a question early than leave you unsure.

Book with Hadey. Simplicity in Travels, Transparency in Services.